Training - Annie Greeff

Training

SETA ServicesDespite all our efforts to analyse trends in expectation of future needs, we cannot know exactly what knowledge will be most needed in the future, and it would therefore be futile to try and teach it in advance. Instead we need to cultivate the love for learning, and learn so well that we will be able to learn whatever is needed, when it is needed - hence the challenge to make learning enjoyable, meaningful and enriching. Our approach to learning is that it should be relevant, enjoyable and of the highest standard.

  For the full range of Annie's Service SETA accredited training programmes and services, 
   click here (PDF: 252 kb)  or download the overview of training programmes. (PDF: 274 kb)

  To view the list of Accredited Courses,  click here.  (PDF: 116 kb)



"Programme development capacity is exceptional and training material is absolutely top notch."
Select a workshop below for more in-deph information.


Developing Corporate Resilience
Resilience Series – Advanced Training Programme


  • Personal Resilience: 2-day workshop
Resilience is much more than stress management or bouncing back. It is about leading a rewarding life, being multi skilled, talented, marketable, flexible, strong and happy. Are you built to last? What are the attributes of highly resilient individuals? What can we learn from formal research and theory and how can it be turned into useful, sustainable life strategies? The most significant change in the structure of modern society is the growing elderly population. Learning from the arch athletes of life, those who are older than 100 years and fully functional, we can position ourselves for a great life experience - now, and later. This module clarifies the personal attributes and learnable mindsets and behaviours typical of highly resilient individuals.

Developing Wings, Anchors and Flexibility
To achieve mental and psychological plasticity, you need to:
  • Understand what Resilience really means
  • Identify what the attributes of highly resilient individuals are
  • Learning from Centenarians – champions of life Avoid age accelerators
  • Re-examine your mindsets and belief system
  • Explore your agility when moving between your polarities and paradoxical traits
  • Strengthen your sense of personal identity and esteem
  • Activate your pause button, impulse control and sense of self determination
  • Refine your vision for the future
  • Develop positive, constructive life strategies
  • Understanding how to manage your growth process 
  • Accelerate recovery in times of challenge
  • Determine sources of joy and inspiration for optimal performance in work and private life
  • Avoid energy sappers and getting in your own way
  • Switch on your personal power, step into your area of control, and distance yourself from dysfunction
  • Create a healthy personal environment
  • Achieve dynamic life balance
  • Interpersonal Resilience: Connection and Cohesion 2-day workshop
Without social connection and cohesion, even the most resilient individuals will be more vulnerable. Trust, meaningful communication and other social competencies are essential for forming and maintaining lasting, productive relationships.

To achieve interpersonal connection and cohesion, you need to deal effectively with:
  • Defining connection and cohesion
  • Exploring the role of emotions in health and longevity
  • Understanding what emotional literacy is
  • Evaluating levels of communication
  • Processing information and applying your personal communication style
  • Building trusting relationships
  • Assessing your trust radius
  • Considering the roles you play
  • Building an emotional reservoir
  • 5 crucial communication skills for making and keeping contact
  • Communicating openly and honestly for long-term cohesive relationships
  • Letting go, or holding on?
  • Applying integrated communication skills to workplace situations and personal relationships
  • Reflecting on and rectifying interpersonal interaction
  • Restoring relationships
  • Eye of the Storm: 7 Cs of Full Spectrum Leadership
In the fast paced world of today, leaders need to embrace complexity. Based on Resiliency theory, within complexity lies protection - the interrelatedness of systems allows flexibility. During a series of conversations with successful leaders, 7 Cs emerged. This programme consists of seven conversations exploring leadership today.
DVD, Book (Eye of the Storm) and Worksheets unravel the basic principles that carry leaders through the complexity to touch people in a manner that transforms individuals and organisations.
  1. What forms part of the complexity?
  2. What is full spectrum leadership – the model and related competencies
  3. Shaping company culture
  4. Designing and implementing change, and getting others to join and take part
  5. Systems within systems: finding common threads
  6. Global interconnectedness: technology does not replace basic principles for client retention within a cultural context
  7. What is sustainability really?
  8. Integrated leadership model applied to real life workplace scenarios
  9. Company wellbeing: From vulnerable to Resilient
  10. The 7 Cs:
    1. Character
    2. Care
    3. Connect
    4. Construct
    5. Correct
    6. Cruise control
    7. Conclude
  • Transformational Coaching: 3-day workshop
Leadership today is more complex, challenging and personal than ever before. Modern leaders need to be less authoritative and more supportive to be convincing and motivating. With the general high turnover of staff, and the increased business demands, new generation leadership needs to be redefined. Topics included in this interactive practical presentation include the following:
  • Modern world of work
  • Careers today
  • Four generations in the workplace
  • Different careers options
  • Intrapreneurship
  • Modern leadership
  • Transformational coaching model
  • Steps in the coaching process
  • Making connections
  • Identify employees strong points and preferences
  • Determining expectations
  • Defining boundaries
  • Setting outcomes
  • Coaching on the job
  • Manage performance
  • Coaching for performance
  • Assessing coachee expectations
  • Shadowing
  • Communication skills
  • Learning preferences
  • Facilitating learning

Basic Management Skills
Lead and Manage Teams


  • Management and Leadership
The evergreen theories about management and leadership form the basis for understanding and refining basic, generic approaches to leadership. To be able to fully integrate the knowledge and skills related to management and leadership, the following topics are explored:
  • Describe different components of the management function
  • Assess you own managerial attitudes
  • Distinguish between management and leadership
  • Understand the different leadership theories and models and know how they fit into your leadership roles
  • Evaluate your team in terms of team roles, team goals and functions
  • Apply the acquired knowledge to handle hypothetical and actual management situations
  • Planning
Planning and setting outcomes need to be part of the normal management process. Setting short, medium and long-term goals direct actions and set the tone for day to day discussions. Outcomes include the following:
  • Set outcomes for the future
  • Plan for specific work related challenges
  • Use planning techniques to address existing challenges
  • Apply the seven basic steps in the planning process
  • Establish clear objectives
  • Collect data
  • Examine alternative possibilities
  • Select the course to be adopted
  • Programme and schedule
  • Implement the plan
  • Organising
Goals and objectives need to be time-bound to be effective. Using different tools and scheduling to structure tasks and activities and guide performance management processes, include the following:
  • Analyse attitudes towards time and time management
  • Evaluate how well time is being utilised
  • Use different methods or tools to organise time
  • Organise people by delegating effectively
  • Organising workspace optimally for effective workflow
  • Set long, medium and short term goals
  • Schedule tasks
  • Manage meetings effectively
  • Monitoring
Observing activities and related time lines that are essential for achieving success, while developing employees:
  • Define the concept of monitoring
  • List what has to be monitored
  • Describe the process of monitoring
  • Delegate tasks
  • Give instructions
  • Evaluate progress
  • Coach employees
  • Give feedback on performance

From Management and Leadership to People Empowerment
2 to 3-day workshops


  • Strategic Thinking, Mental Models and Problem Solving
Integrating communication preferences with structured thinking and a variety of problem solving models to assist with logical and creative thinking processes for maximum strategic outputs:
  • Understanding how you habitually think and reason
  • Analysing your personal preferences in communication
  • Adapting your communication mode to suit your audience for optimal results
  • Considering strategic objectives and what it will require to realise them
  • Creating the future through compelling visions, clear goals, workable strategies and exciting, doable targets
  • Clarifying lifetime, career, job and task goals
  • Distinguishing between long, medium and short term planning
  • Mastering planning and prioritising
  • Integrating emotional, creative and logical problem solving
  • Holding onto your dream lightly – without obsession or fear
  • Different problems, different tools
  • Integrating people and tasks
  • Sometimes it is a sales pitch!
  • Resolving a variety of problems based on case studies
  • Management and Leadership
The evergreen theories about management and leadership form the basis for understanding and refining basic, generic approaches to leadership. To be able to fully integrate the knowledge and skills related to management and leadership, the following topics are explored:
  • Describe different components of the management function
  • Assess managerial attitudes
  • Distinguish between management and leadership
  • Understand the different leadership theories and models and know when to apply certain skills
  • Evaluate team roles, team goals and functions
  • Apply the acquired knowledge to handle hypothetical and actual management situations
  • Counselling
Emotional issues lead to performance problems and reduced outputs. To resolve such issues takes tactful management of the situation, and leads to increased levels of trust and performance. To equip you with the necessary skills, this presentation will include:
  • Defining the concept of counselling
  • Identifying typical situations that require counselling
  • Deciding when to counsel
  • Determining difference between counselling and coaching
  • Setting up the counselling interview
  • Structuring the process
  • Exploring why managers are hesitant to counsel
  • Simulating several counselling situations
  • Listening for feelings and finding solutions through a series of communications skills
  • Negotiation Skills
Negotiation skills are essential for achieving common understanding and resolving potential conflict situations. Empowerment of the individual cannot happen without negotiating expectations, boundaries and expected outcomes:
  • Assess your negotiating skills
  • Explain the difference between negotiating and arguing
  • Apply negotiation principles in settling disputes
  • Select the right approach for specific situations
  • Bargain
  • Enhance customer relations through negotiation techniques
  • Improve team performance by negotiating important issues
  • Facilitating Learning
The opportunity to grow is a goal for many young employees. Managers are expected to facilitate this growth process while the employee takes responsibility for his or her own career and advancement strategies:
  • Describe the ideal facilitator
  • The difference between training, coaching and facilitation
  • Identifying different learning styles
  • Determining learning needs
  • Setting outcomes
  • Understanding adult learning principles
  • Contracting assistance
  • Networking
  • Managing Performance
Starting with your company’s performance criteria, this workshop sets the tone for an integration of theory, interpretation, processes and company culture. Role plays and case studies are used to determine skills and actions that lead to the best results. Utilising performance management strategies build trust and grow people. Making performance evaluations fair and objective is an essential part of managing company resources productively. Managers need to:
  • Define the concept of performance management
  • Interpret your company’s performance criteria
  • Describe the role of the performance manager
  • Manage the performance management process
  • List the different components of performance management
  • Delegate tasks
  • Give proper instructions
  • Know how to observe performance on the job
  • Understand what constitutes competence
  • Assess performance
  • Distinguish between outstanding and average performance
  • Give objective performance feedback
  • Make relevant suggestions
  • Involve the team in the process of improving performance
  • Explain what is expected of each individual team member
  • Apply the relevant communication skills
  • Entrepreneurship
The entrepreneurial mindset is necessary for each individual with an own business. It is also crucial for company performance. To start your own business can be a daunting task, and past failures or a fear of failure can hamper your creative thinking processes. Therefore, redefining your own identity, understanding your talents and skills, and finding a support system are essential steps in building a strong business. The same skills and attitudes are highly beneficial in the formal work situation, as being an intrapreneur and running each department as a cost centre ensures commitment and financial benefits for the company:
  • Define the term: entrepreneur
  • Deal with the circumstances that your current situation
  • Face common entrepreneurial fears
  • Understand your personality and identify complimentary personalities and identify a suitable support system to compliment your , needs, frames of reference and unique challenges related to entrepreneurship
  • Acknowledge their strengths
  • Describe their core business
  • Determine what the basic needs of their business are
  • Compare relationship marketing with product selling
  • Apply networking principles
  • Know how to retain clients
  • Create a personal brand
  • Do market research to determine the viability of your business
  • Consider your product, target market, and marketing strategies
  • Draw up a business plan
  • Find help
  • Start a support group
  • Where to get information?
  • Where to apply for financing
  • Draw up an action plan

Emotional Intelligence and Lifeskills Foundation Series
1-day workshops

These titles can be offered as standalone one –day presentations or workshops covering one title at a time, or based on company needs, combinations of topics/titles can be made. However, some topics are reliant on group process, and might need a full day for deeper learning and participation. We always customize courses and client inputs are taken into account when we negotiate content and duration. Please feel free to make further enquiries for clarification:

  • Knowing Myself
  • Explain the importance of knowing yourself
  • Understand how you have become the person you are
  • Explore opportunities to grow in self-knowledge
  • Discover how to apply the Johari Window principles to develop yourself
  • Know how to give and receive feedback
  • Integrate self perception and the perceptions of others
  • Discover how your values, beliefs, personality, talents and character shape you as a person
  • Understand how to handle your preferred emotional style
  • Be aware of and appreciate your unique attributes
  • Find opportunities for ongoing self-discovery and personal growth and development
  • Mapping my Life
  • Explore the relationship between my past, present and future
  • Formulate my personal mission / calling in life
  • Revisit the sources of personal inspiration
  • Develop my personal life vision
  • Set short, medium and long term goals
  • Define my life purpose
  • Verbalise what I want for my life
  • Identify the steps I need to take to realise my goals
  • Formulate my dreams and goals
  • Create my life vision
  • Set my personal goals
  • Develop a general plan for my future
  • Coping with Change
  • Identify the different aspects of my work and life and how they constantly change
  • Define different types of change
  • Describe how I am affected by change
  • Determine how I want to react to change
  • Decide how ready I am for change
  • Deal with resistance to change
  • Acknowledge my fears related to risk and failure
  • Name my capabilities for enhancing performance, behaviour and attitude
  • Create a vision for the outcomes of the change process
  • Make change happen where it is possible
  • Assertiveness
  • Define the concepts of self appreciation, self respect and assertiveness
  • Distinguish between assertiveness, non-assertiveness and aggression
  • Assess your own competence in asserting yourself
  • Understand the relationship between assertiveness and self-esteem
  • Find the relationship between time management and assertiveness
  • Deal with different situations requiring a variety of assertiveness skills
  • Identify situations in which you need to be more assertive
  • Develop strategies to support your assertiveness
  • Apply assertiveness in the workplace and in your private life
  • Managing Time
  • Understand how you experience time
  • Acknowledge your existing attitude towards time
  • Determine how your actions and decisions impact on other people’s time
  • Know how time management impacts on relationships, professional image and career success
  • Decide how you want to use your time
  • Prioritise activities
  • Prioritise people
  • Find life balance
  • Put aside time for activities that contribute most to your aims in life
  • Align time management with your future vision and a balanced lifestyle
  • Responsibility and Commitment
  • Recognise your own areas of responsibility and accountability
  • Identify areas of internal and external locus of control
  • Determine appropriate responses to circumstances
  • Clarify how actions and behaviour produce results and consequences for which we are accountable
  • Indicate how you exercise personal choice over reactions to events
  • Give examples of the energy required for making a commitment in different circumstances
  • Identify personal qualities for sustained commitment
  • Formulate an action plan for maintaining commitment
  • Creativity and Innovation
  • Explain the meaning of innovation and its importance in your life and work
  • List the qualities of innovators
  • Identify your own barriers to innovation
  • Understand how brain functioning impacts on innovation
  • Explain a creative problem solving process
  • Identify areas in which you are prepared to take the risks required to innovate
  • Interpersonal Communication
  • Explain the communication process
  • Deliver clear messages
  • List barriers to good communication
  • Explore the role of non-verbal communication
  • Build rapport
  • Experience different modes of listening
  • Distinguish between different ways of listening
  • Learn how to give proper feedback
  • Receive feedback gracefully
  • Give feedback on good performance
  • Give feedback on poor performance
  • Deliver good news
  • Convey bad news
  • Give clear instructions
  • Apply a variety of communication skills in simulated situations
  • Conflict Management
  • Understand the conflict concep
  • What causes conflict at work and at home
  • Identify different conflict styles
  • Acknowledge how you deal with conflict
  • Explore how other people deal with conflict
  • Notice how conflict escalate in stages
  • Select the right approach for each conflict situation
  • Distinguish between personal dilemmas and interpersonal conflict
  • Apply different strategies for interpersonal conflict resolution and team issues
  • Be a third party and act as mediator
  • Improve your skills in handling conflict
  • Use conflict as a stimulus for growth in your personal and work life
  • Achieving Financial Freedom
  • Distinguish between different life phases and corresponding financial challenges
  • Explore the relationship between health, wealth and psychology and your financial strategy
  • Understand how your value system influences your attitude towards money
  • Define your ideal financial future
  • Determine what are you worth?
  • Investigate short, medium and long term financial planning
  • Acknowledge the importance of budgeting
  • Draw up your own budget
  • Use appropriate tools to help you organise your finances
  • Provide for the challenges of longevity by making informed decisions for financial growth
  • How to save
  • Explore investment options
  • Drawing up a testament
  • Professional Image
  • Describe an excellent professional image in your workplace
  • Understand the relationship between self-image and self-esteem
  • Know what it means to be at ease and act with self-confidence
  • Determine which verbal and non-verbal behaviours will lead to positive feedback
  • Compile a list of requirements for the ideal professional image in specific work situations
  • Adapt personal style to suit the occasion
  • Plan a workable wardrobe and apply the principles of good taste
  • Be sensitive to the needs of clients from abroad
  • Set personal outcomes and decide on an action plan
  • Understand the basics of business etiquette
  • Career Common Sense
  • Be able to explain life and career stages
  • Know your career anchors and how they impact on your work experience
  • Understand your individual career orientation
  • Determine which skills, values and personal qualities that need development
  • Know what gives you job satisfaction
  • Set meaningful career goals
  • Develop a long-term plan for your career
  • Problem Solving and Thinking Skills
  • Recognise different thinking patterns
  • Use decision-making tools to organise your thoughts
  • Distinguish between creative and logical problem solving
  • Apply different problem solving models
  • Explore mental models that guide individual thinking and reasoning preferences
  • Consider the role of personality in solving problems
  • Acknowledge the challenges of each communication style
  • Select the appropriate problem solving approach to each situation
  • Apply problem-solving principles to real life situations
  • Customer Relations
  • Identify your clients and how you are expected to deal with them
  • Understand the needs of internal and external customers
  • Explore the different facets of customer service
  • Know how to identify customer needs
  • Benchmark your service
  • Recognise the role of communication in business
  • Know what to do when service goes wrong
  • Deal with difficult clients
  • Understand why world class service is important
  • Know how to add value to service
  • Diversity Dynamics
  • Recognise the most prominent diversity issues in your company
  • Explore the different cultural differences internationally
  • Understand the role of perceptions in decision making
  • Recognise facets of diversity
  • Distinguish between prejudice and discrimination
  • Re-evaluate your personal views and beliefs
  • Focus on similarities and mutual understanding
  • Develop a code of conduct for respectful human relations
  • Teamwork
  • Explain the difference between teams and groups
  • List the stages of development in teams
  • Explain the obstacles to efficient team performance
  • Develop a team code of conduct
  • State the characteristics of a good team player
  • Identify skills and tools for team leadership
  • Compare your team’s effectiveness with the criteria for a high performance team
  • Enhance team spirit and trust
  • Mentorship and Coaching
One of the basic challenges of management and leadership is to grow people. Mentorship and coaching offer some of the most effective strategies for productive relationships, yet many companies experience great disappointment with mentorship programmes that simply fade away, or on-the-job coaching relationships that end up being a ‘dumping’ of boring tasks. There are however various ways to ensure that coaching and mentoring processes become valuable company assets.
To ensure success, it is important to:
  • Understand the difference between mentoring and coaching
  • Know how to connect with the coachee and mentee
  • Who are the ideal candidates as Mentors?
  • Who should be on-the-job coaches?
  • Find good reasons for meeting and turn meetings in great learning opportunities
  • Measure progress
  • Set goals and guidelines
  • Agree on the parameters of the relationship and guidelines for keeping on track
  • Contract the help of others
  • Get the support of key players in the organisation
  • Understand the challenges of mentoring and coaching initiatives

Corporate Coaching


  • Executive Coaching
Is a sophisticated, customized and targeted in-depth growth opportunity for achievers at the forefront. Sophisticated in the sense that new trends and advanced skills form the basic starting point, while no specific coaching model takes precedence over other alternatives. Targeted, as the content is driven by the needs of the executive and the operational requirements of the organization. For many executives it works best when coaching is done in one to two-hour sessions, but a very productive and satisfying alternative is a one-day hands-on session per month, spread over several months for maximum results.
  • Strategic Career and Lifeskills Coaching
Addressing existing concerns on different levels of the association in the format of one-day coaching sessions, or two-hour sessions scheduled to fit company requirements. Most companies find it beneficial to schedule three to four employees per day, which is then charged at daily fee. The other option is two-hour sessions with assessments and learning material. Telephonic or email discussions are often required and form part of the coaching process.